Flex your customer service with on-demand support teams

Customer support outsourcing refers to the practice of hiring a third-party company to handle customer support services on behalf of a business. This can include tasks such as answering customer inquiries and processing returns or refunds.

This depends on your situation and goals. In general, founders outsource support to focus on growing their business and scale quality service, fast. And while old-school offshore call centers raise quality concerns, as in any industry, you can find low, medium and high-quality service providers.

Yes, we guarantee meeting your customer service KPIs or we’ll give you a refund of 100% of the fees you have paid us for the last month. KPI’s met or money back!

Hiring, training, management, and QA your support team. We do the heavy lifting, you handle growth.

Email, chat, Amazon, and social media - from Facebook, and Instagram, to Twitter and TikTok.

Simply get in touch with us and if we’re a good fit, we’ll start your free, no-obligation, trial. We understand how busy you’re - just tell us your goals, give access to your helpdesk & support docs, and check our responses before we go live.

In the USA, UK, Poland, and globally. In fact, you won't see a difference in their performance because we use one quality standard in every location we operate.

Once you give us access to your helpdesk and support documentation, we will study the way you talk to customers, what words and emotions you use. Then we’ll outline this in the SOP document and will regularly check the consistency of your voice among every specialist and channel.

We will analyze the time when you receive the most support requests and adjust the specialist's schedule accordingly. We understand how response time influence your conversions and will provide the fastest reply time we can.

Yes, in fact, we only work with eCommerce businesses. This focus allows us to build industry-leading expertise, which we generously share with our clients.

Yes! We have seen firsthand how competent, friendly, and timely responses lead to higher NPS, conversions, and sales. If you have ever experienced this service yourself, you know what we are talking about.

You pay for resolved support requests. We'll increase your support capacity when you need it and decrease it when you don't.

First, all of our specialists go through extensive security training and sign an NDA before starting work with you. Second, we use your helpdesk and systems to keep your data on your servers. Third, if we ever receive data from you, we will anonymize it.