Flex your customer service with on-demand support teams

Quality guarantee
Brand voice match
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Fast response time
US, UK, or global-based pros
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Training & management included
Man is training
eCommerce expertise
Email & Social media support
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Free trial
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Flexible terms
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Win back your day
"I was swamped. Dream Support came in, worked with me directly to create an SOP specific to our brand, and have been evolving with us ever since."
Our client Larissa Marthe Jeanniton, operations at The Wrap Life.
Larissa Marthe Jeanniton, Operations at The Wrap Life
Scale personal & friendly service
"Dream Support team have been phenomenal. We are now handling more support tickets than ever while lowering our response time and maintaining high-quality support."
Our client Matt Ronge, CEO at Astro HQ.
Matt Ronge,
CEO at Astro HQ
Why Dream Support?
Provide top-notch service
With our eCommerce-specific experience, you can be sure you’re getting professionals who can quickly jump right in and increase your NPS, conversions, and ultimately sales.
Quickly scale up or reduce service capacity as needed. Pay for resolved customer requests, not hours. Reply fast in any channel, from email to Instagram. Hire us with a rolling contract.
Get pre-trained specialists who match your brand tone of voice. We guarantee meeting your customer service KPIs or we’ll give you a 100% refund for the last month.
Start with eCommerce pros
Stay flexible
Start your free trial to see how we work. There are no obligations, you can cancel anytime. 90% who started the trial, became our happy clients. Get in touch to begin your free trial.
Try us free, fast
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1. Talk with our CEO, Veronica
Your dream support starts here
Here we get to grips with your business and customer service needs and goals, and how to achieve them. If we’re a good fit we’ll start your free, non-obligation trial.
We’re here to make your life easier. So whether that means integrating seamlessly into your existing processes, or helping you build brand-new ones, we’ve got you.
2. Let us study your support
After signing an NDA we study your support requests, tone of voice, business processes, products and create guidelines (SOP) of how to handle your customers’ each specific case.
3. Approve and launch
Once you approve the support guidelines and our draft replies to your customer requests, we’re ready to launch! Now we handle your customers’ requests in real-time.
Happy to continue?
That’s great! Sign a month-to-month contract and as well as taking care of your support tasks we’ll provide customer service KPI report, and maintain high-quality service with no extra effort from you.
“The set up was smooth thanks to Jessica, who thoroughly studied our tickets and existing processes. She helped us onboard the agents, who quickly got up to speed and are currently providing phenomenal support service.”
Nadya Nguyen,
CEO at HidrateSpark
Our client Nadya Nguyen, CEO at HidrateSpark.
Got a question? Get your answer
Our clients are so happy they’re still with us, years later
Astropad’s founders met as software engineers for Apple. With products that turn iPads into secondary computer displays or professional drawing tablets, Astropad focuses on building tools that inspire people to create.
Used by
Years partnership
HidrateSpark invented the smart water bottle to empower individuals to live a healthier life through hydration. Having had great success on Kickstarter, HidrateSpark Team continues to deliver excellent customer service to 8000+ backers and new customers as they grow.
Years partnership
650% growth
Scaled from 40 to 300 support hours a week
Meet The Wrap Life, the Brooklyn-based brand behind these incredible headwraps. Together, we collate customer feedback, reviews, and Customer Satisfaction (CSAT) survey scores, to make sure we’re always listening, and improving customer experience.
Years partnership
Featured in
Vogue, Oprah Daily
Have more questions or ready to get started?
Get in touch with our CEO, Veronica, to talk about your business and customer service needs and goals, and how to achieve them.
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