Discover How Customer Service Drives eCommerce Growth

Our best tips and tricks for giving your customers the dream ticket – and how great customer service can take your eCommerce business further.

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Find out what your customers really want and grow your business – a free guide

Let your customers grow your eCommerce business with support ticket tagging. Eight easily trackable trends to supercharge your eCommerce growth.

Blog Posts
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May 16, 2022

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12 min read

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Case study: Astropad

Astropad was launched in 2013 with the mission to help artists and creators imagine new possibilities.

Case Studies
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April 12, 2022

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4 min read

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How to deal with difficult customer service requests

The most difficult customer service requests can challenge even the most experienced agent. Read our four steps for dealing with them – from start to finish.

Blog Posts
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June 6, 2022

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5 min read

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Case study: The Wrap Life

Meet The Wrap Life, the Brooklyn-based brand behind these incredible headwraps.

Case Studies
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Jan 30, 2022

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3 min read

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Case study: HidrateSpark

HidrateSpark invented the smart water bottle to empower individuals to live a healthier life through hydration.

Case Studies
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Feb 23, 2022

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2 min read

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10 important KPIs your support team should be measuring

In eCommerce, quality customer service has never been more important. Make sure your support team is delivering the goods with these easy-to-track KPIs.

Blog Posts
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Feb 14, 2022

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5 min read

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AI tools: the limitations of technology in customer service

“Technology is the answer to everything.” But is it? In the world of customer service, it’s hard to move for explanations of how AI and machine learning integrations can “maximize your operation.”

Guides
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Feb 28, 2022

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9 min read

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Why you should always ask your customer service agency for a free trial

Many customer service agencies don’t offer free trials. Here we tackle the reasons they give and explain why you should always insist on a free trial.

Blog Posts
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March 11, 2022

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4 min read

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Customer satisfaction: what is the best approach for eCommerce brands?

Measuring customers’ satisfaction levels is a tricky business for eCommerce brands. Here is the best way to approach measuring – and improving – yours.

Blog Posts
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June 13, 2022

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4 min read

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Discover how customer service drives eCommerce growth