Customer Service, Built for eCommerce

Your emails, chats, returns and refunds – handled just the way you’d want.

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Just got my order! Kudos to the support team for the fast response 🙌

Trusted by growing eCommerce brands like these:

Bring in the specialists

eCommerce pros,
on your team

We live and breathe eCommerce. And we’ve worked with companies at every stage of growth: from start-ups launching their customer service arm, to established businesses dealing with a changing workload.

With Dream Support, you’ll get the eCommerce customer service specialists.

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Where is my order?
Hey John, your order is packed and ready to be sent to you today 🙌
Anna, from Your Awesome Brand
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I love their friendly service. The gift arrived just on time!
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Shoutout to @YourAwesomeBrand for top-notch customer support! Wow!
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Great product and customer service.
Highly recommended!
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Proactive support

Happier customers,
a booming business

Providing exceptional customer service isn’t just an add on. Our integrated approach means more than answering queries – helping you build the business you want, driven by customer service.

Which is why most of our clients are so happy they’re still with us, years later.

People-facing and people-focused

Committed agents, not shared teams

Your customers are people. And the best service comes from people just like them. That’s why we’ll give you full-time support agents who will learn your business, inside and out. So you’ll always know who’s representing your brand – in fact, they’ll feel part of the team in no time.

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Do you sell sizes larger than XL?
You can find all of the information on our website
Shared team agent
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Do you sell sizes larger than XL?
Hey Marie, yes we do! Could you tell me the size you need? 🙂
Anna, from Your Awesome Brand
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Why you might need us

Explore use cases

Your customer support,
under control

We help out your customers

Your designated agent responds across email, chat, social media and more to resolve queries.

From pre-sales questions to returns and exchanges, we’ve got it.

We give you feedback you can use

You’ll receive detailed reporting and insights, so you know exactly what your customers love, and where they might need help.

So your customer experience only gets better and better.

And we help you flex your business

Scaling your support team? Let us take care of hiring, onboarding, and supervising.

With an assigned support manager, you’ll be in good hands.

See what our clients have to say

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Nadya Nguyen,

CEO at HidrateSpark

The set up was smooth thanks to Veronica and Andrei, who thoroughly studied our tickets and existing processes. They helped us onboard the agents, who quickly got up to speed and are currently providing a phenomenal support service.

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Matt Ronge,

CEO at Astro HQ

Veronica and the rest of the Dream Support team have been phenomenal. With their help, we are now handling more support tickets than ever while lowering our response time and maintaining high-quality support.

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Larissa Marthe Jeanniton,

Operations at The Wrap Life

Working with Dream Support has actually been, you guessed it – a dream. We started working with them the first summer of the pandemic when our eCommerce business was taking off. They are flexible, organized, very responsive and a pleasure to work with.

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Ready to live the dream?

Find out how our customer support agents can take your business further.