Yes, we do that
And then some more
Hiring, training, management, and QA your support team.
Omnichannel support: email, chat, social media.
Handling all types of requests: from pre-sale questions to refunds and exchanges.
Managing reviews on Trustpilot, Google, and other platforms.
Proactively reaching out to new customers and influencers on your brand’s behalf.
Marketplaces support: answering messages on Amazon and other platforms.
Customer service insights report: from question types frequency to reasons for refund requests.
Helpdesk setup and maintenance: from the views to the tags to the automation.
Support documentation and standard operation procedures (SOP) maintenance.