What We Do

Here’s how we can help your eCommerce brand.

Open tickets

0

Customer satisfaction

96%

Reply time

2h

Resolution time

9h

Thank you so much for updating my order! I'm a huge fan of your products, and I'm very impressed with the friendly service
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I'm delighted to help! Marie,
would you mind writing a
quick review for us?
Anna, from Your Awesome Brand
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Free trial

Sign us up, and over the next two weeks we’ll learn everything we can about your business: what you sell, how you work, what your customers are saying, and how you interact with them.

Then your full-time agent will handle all your customer support tasks for one week for free, so you can test the service out.

What we can do for you

Answer emails and chats

Taking on your brand personality, we’ll service your customers across emails, chat, and social media.

Build relationships

We can proactively reach out to new customers and influencers on your brand’s behalf.

Take care of reviews

Set us up on the likes of Trustpilot and Google and we’ll manage your reviews and customer comments.

Support marketplaces

We’ll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere.

Provide customer service insights and reports

Your Dream Support manager will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customers’ experience.

And remember, we give you designated agents, not shared teams – so you have their undivided attention.

Ready to find out more?