What We Do
Here’s how we can help your eCommerce brand.
Open tickets
0
Customer satisfaction
96%
Reply time
2h
Resolution time
9h
would you mind writing a
quick review for us?
%20(1).png){kind=avatar}
Free trial
Sign us up, and over the next two weeks we’ll learn everything we can about your business: what you sell, how you work, what your customers are saying, and how you interact with them.
Then your full-time agent will handle all your customer support tasks for one week for free, so you can test the service out.
What we can do for you
Answer emails and chats
Taking on your brand personality, we’ll service your customers across emails, chat, and social media.
.svg)
Build relationships
We can proactively reach out to new customers and influencers on your brand’s behalf.
.svg)
Take care of reviews
Set us up on the likes of Trustpilot and Google and we’ll manage your reviews and customer comments.
.svg)
Support marketplaces
We’ll handle everything from pre-sale questions to refunds and exchanges, answering messages on Amazon and elsewhere.
.svg)
Provide customer service insights and reports
Your Dream Support manager will prepare and deliver interactive reports that detail key metrics at a glance, helping us hone your customers’ experience.
And remember, we give you designated agents, not shared teams – so you have their undivided attention.
One easy price
$14 per hour of support work
With designated agents, a personal manager, quality assurance, and reporting included.
A monthly rolling contract
There’s no need to make a long-term commitment.
Cancel anytime (with 30 days’ notice)
We won’t tie you into our service.
No hidden fees
No set-up fee, no sudden rate changes, no surprises.